Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide available on each product page for detailed measurements and fit recommendations.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What materials do you use in your clothing?
We prioritize high-quality, sustainable fabrics including organic cotton, linen, and recycled polyester. Specific material details are listed under each product description.
Do you restock items that are sold out?
Many of our popular items are restocked seasonally. You can sign up for 'Back in Stock' notifications on the specific product page.
How should I care for my HapeToys garments?
To ensure longevity, we recommend following the care label instructions on each garment, typically involving cold washes and air drying.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.